Track Your Order
Track Your Order
Every order gets a tracking link by email as soon as it ships.
How to track
- Open your shipping confirmation email — the tracking link is in there.
- Click it, or paste the tracking number into the carrier site.
- The first scan can take 1 to 2 business days to appear after you get the email. That gap is normal.
Cannot find the email?
Check your spam and promotions folders first. Still nothing — email hello@snando.com with the name and email address you ordered with and we will pull it up for you.
Tracking stopped updating
Carriers sometimes go quiet between scans, especially over weekends. If there has been no movement for 5 business days, email us. We will chase the carrier on your behalf — you do not have to sit on hold for us.
Order not arrived at all?
If the carrier marked it delivered and you do not have it, tell us within 7 days. We will open a trace with the carrier and, if it does not turn up, we replace it.
